Guest Services Representative

Part Time

Mayfair Guest Services Representatives ensure every customer interaction is carried out in a professional, courteous, and efficient manner.

  • Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores/locations, promotional activities and comfort tools;
  • Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services desk.
  • Interact with shoppers and retailers in a courteous and efficient manner.
  • Sell shopping centre gift cards and balance sales to transactions.
  • Project a positive attitude over the telephone and in person.
  • Develop and maintain strong relationships with retailers and educate them about the centre’s services.
  • Assist guests by providing directions/information, answering questions, and performing other centre specific services.
  • Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gifts or store suggestions based on the shopper’s needs.
  • Conduct all service functions of the Customer Relations/Guest Services desk.
  • Assist the Marketing Manager with promotional events.
  • Be aware of the centre’s Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan.
  • Participates in special projects and other duties and responsibilities as assigned.

 

What We Expect:

  • Your passion for excellent customer service!
  • Your interest in connecting people!
  • Your understanding of retail marketing campaigns!
  • Your teamwork spirits!
  • Your flexibility hours for weekends, evenings, and holidays!

What We Offer:

  • Be a key part of guest services of one of the leading shopping malls on Vancouver Island.
  • Work in a fun and fast developing global organization.
  • Enjoy mall retailers’ discounts.
  • Experience a strong sense of belonging as we proudly work together.
  • Flexible working hours that suit you best!