Sales Associate

Full Time

Reports to: Store Manager

Department: Operations

Role Summary

The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions
  1. Customer Service
  • Provides exemplary customer service by following the Laura Canada service standards.
  • Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.
  • Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
  • Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
  • Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
  • Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. no sales, refunds, customer orders, etc.), as required.
Additional Responsibilities
  • Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards.
  • Completes all assigned administrative functions with accuracy and in a timely manner.
  • Supports store initiatives as directed.
  • Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources). 
  • Experience in a retail environment preferred
  • Excellent communication and interpersonal skills
  • Conducts oneself in a professional manner.
  • Open to feedback and implements change in a timely manner.
  • Demonstrates initiative on an ongoing basis.
  • Positive attitude and confident.
  • Passion to keep learning, growing and adapting
  • English and/or French as required
Working Conditions and Environment
  • Flexible to the hours of the business
  • Minimum of 3 shifts per week (minimum 3-hour shift)
  • Participates in inventory twice per year, all training sessions and staff meetings.
  • Works in a standing/walking position.
  • Lifts approximately 20-30 lbs of product/boxes, as required.
  • Uses ladders as required.