Visit our Guest Services Kiosk, located across from American Eagle and Boathouse, and we’ll help you make the most of your visit.

Our friendly staff is available to answer all your questions and provide you with a variety of complimentary services. Just call 250.383.0541, Text Us at 250.800.6100 or pop-in and say hello!

Family Services


We have an abundant supply of toddler strollers – for use by children up to 40 inches tall. One double-header toddler stroller is also available for use by children up to 40 inches tall. Your young infant will be very comfortable in one of our two carseat-accomodating strollers strollers.

Strollers are a complimentary service provided by Mayfair and are available at Guest Services. Please note we do require photo identification.

Family Washroom

Conveniently located in the Food Court, this barrier-free washroom facility for parents and children offers a private breast-feeding area and a change table. Change tables are also located in both the men’s and women’s washrooms.

High Chairs

Note: With the health and safety of our customers in mind, this service is suspended until further notice.

Pick up your high chair for infants in our Food Court.

Emergency Supplies

Forget to bring a diaper? Need a wet wipe? When you have young children with you, visit Guest Services, we can help make it easier.

Find/Help Depot

Any lost children will be supervised until the parents have been located. Parents who have lost their child in the shopping centre may come to Guest Services for assistance.

Car Services


Mayfair has over 2,040 parking stalls for your shopping convenience. Main level parking is available off Blanshard St. or Finlayson St. Rooftop Parking is accessible from Tolmie St., Finlayson St., and Douglas St. Our Underground Parking is accessible from Finlayson St. and Douglas St..

Pick-up and Drop-off is located in the lay-by along Douglas St.


Barrier-free parking is located at every major entrance on all parking levels.

Electric Vehicle Charging Station (Temporarily Unavailable)

The ChargePoint Electric Vehicle charging station is located in the lay-by area off of Douglas St.

More Services

Mobility Aids

Complimentary rentals of wheelchairs, scooters, and walkers are available while shopping at Mayfair Shopping Centre.


Visit or contact Guest Services for information on:

-Store events & merchandise
-Mayfair employment opportunities

Phone Chargers (Temporarily Unavailable)

Portable phone chargers available at Guest Services

Coat & Parcel Check (Temporarily Unavailable)

Coat & parcel check available at Guest Services.

Lost & Found

Lost or found something during your visit? Be sure to contact our Guest Services kiosk.

Other Complimentary Services (Temporarily Unavailable)

  • Gift wrapping
  • Local magazines
  • Transportation assistance
  • First aid