• Monday 10:00am - 6:00pm
  • Tuesday 10:00am - 6:00pm
  • Wednesday 10:00am - 9:00pm
  • Thursday 10:00am - 9:00pm
  • Friday 10:00am - 9:00pm
  • Saturday 10:00am - 6:00pm
  • Sunday 10:00am - 6:00pm

 

We have special hours for the holidays.

Holiday hours

Services

HOW MAY WE HELP YOU?

Visit our Guest Services Centre, located near the Food Court, and we’ll help you make the most of your visit. Our friendly staff are available to answer all of your questions and provide you with a variety of complimentary services. Just call 250.383.0541, Text Us at 250.800.6100 or pop-in and say hello!

Our stellar services include:

  • Gift Cards
  • Portable Phone Chargers
  • Courtesy iPads
  • Store Event & Merchandise Information
  • Tourist Information
  • Complimentary Gift Wrapping
  • Baby Supplies
  • Transportation Assistance
  • Stroller and Wheelchair loans
  • Coat & Parcel Check
  • First Aid
  • Mayfair Employment Opportunities
  • Complimentary Local Magazines 
  • Lost & Found
 

FAMILY SERVICES

STROLLERS

We have an abundant supply of toddler strollers – for use by children up to 40 inches tall. One double-header toddler stroller is also available for use by children up to 40 inches tall. Your young infant will be very comfortable in one of our two carseat-accomodating strollers strollers.
 
Strollers are a complimentary service provided by Mayfair and are available at Guest Services. Please note we do require photo identification.

FAMILY WASHROOM

Conveniently located in the Food Court, this barrier-free washroom facility for parents and children offers a private breast-feeding area and a change table. Change tables are also located in both the men's and women's washrooms.

HIGH CHAIRS

Pick up your high chair for infants in our Food Court.

EMERGENCY SUPPLIES

Forget to bring a diaper? Need a wet wipe? When you have young children with you, visit Guest Services, we can help make it easier.

FIND/HELP DEPOT

Any lost children will be supervised until the parents have been located. Parents who have lost their child in the shopping centre may come to Guest Services for assistance.